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Professional Summary

Established designer, developer, and creative problem-solver with nearly 20 years of experience designing innovative solutions in a variety of industry settings. Ease-of-use and clear communication are at the forefront of my consultative approach to ensure productive partnership with internal and external clients. My passion lies in finding the right solution for the opportunity at hand and empowering learners to take control of their experience.

Core Competencies & Technical Skills

  • Stakeholder and SME management

  • Coaching

  • Project management

  • Program management

  • LMS administration

  • Articulate 360

  • Needs analysis

  • Persona story mapping

  • Blended learning strategy

  • Adobe Creative Cloud (Mac/PC)

  • Adobe Captivate

  • TechSmith Camtasia

Work Experience

2021 - present

Design Leader | Canvas Credit Union

  • Lead diverse team of instructional designers, LMS administrators, and learning coordinators to grow in their respective skill sets and careers 

  • Partner with upper-level, cross-departmental leadership to establish and execute learning strategy based on organizational vision and goals

  • Develop digital learning design standards and create various guides, templates, and resources that focus on UX optimization, accessibility, and ease-of-use

  • Saved organization nearly $35,000+ over the past three years by producing library of custom financial compliance digital learning to replace out-of-the-box training solutions

2020 - 2021

Sr. Instructional Designer | Canvas Credit Union

  • Synthesized complex banking processes into easy-to-follow language, video, and graphics to promote better skill adoption in frontline staff

  • Partnered closely with IT department to develop and deploy easy-to-follow how-to guides and videos in support of the organization-wide MS365 rollout

  • Reimagined and implemented changes NEO program in order to create a more engaging, hybrid onboarding experience for all employees

2019 - 2020

Associate Learning & Development Business Partner | Global Payments

  • Collaborated with team of corporate trainers to design and develop training resources ranging from print media and in-class resource guides to videos and robust digital learning curricula

  • Developed and implemented standardized 12-week new hire onboarding processes for multiple roles within the organization

  • Championed adoption of LMS for standardizing training review, delivery, and implementation

  • Partnered with Director of Learning to determine priorities and initiatives throughout company acquisition and training team expansion

2016 - 2019

Epic Instructional Designer | Denver Health

  • Co-led implementation of digital badge initiative to promote skill development in business department

  • Led team-wide initiative to implement elearning into various Epic@Denver Health training curricula

  • Collaborated with other Lead IDs and Training Manager to determine training team vision and strategy

  • Led team of 4-6 Revenue Cycle designers through project management, prioritization of tasks, as well as interpersonal situations pertaining to project worK

2015-2015

Instructional Producer | Craftsy (acquired by NBC)

  • Worked closely with instructor talent in preparation of shoot to rehearse and refine content in adherence with company video standards

  • Ensured alignment between content, visuals, graphics and production logistics throughout pre-production phase

  • Managed 3-4 person onset crew throughout the duration of a shoot to ensure quality content execution and instructor performance

  • Partnered with post-production team to oversee the completion of motion graphics, and other visual elements to enhance the producT

2013 - 2015

Educational Content Specialist | Relativity

  • Collaborated with cross-departmental teams to lead hands-on lab initiative for annual user conference

  • Designed and programmed interactive elearning programs for internal and client-facing purposes 

  • Designed and built full-day instructor-led-training courses

  • Collaborated with SMEs and different teams throughout the company to ensure delivery of a unified educational message to our clients

2007 - 2013

Instructional Designer | Reflection Software, Inc.

  • Scripted design documents for interactive elearning for industries including retail, healthcare, energy, HR/compliance, and education

  • Served as liaison between client and development team throughout lifecycle of projects

  • Technical writing for developing release notes and help pages and other client support resources

  • Quality assurance + testing experience

Education

2010 - 2012

Columbia College Chicago | MA Interdisciplinary Arts

Graduated cum laude

2003 - 2007

North Central College | BA English Literature, French

Graduated magna cum laude

Professional Development

  • ATD Managing Learning Programs certificate

  • ATD Design certificate

  • ATD Accessible Design intensive participant

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